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FAQ

General

There are several ways to reach us:
Customer Care Time: From 09:00 am To 11.00 pm PST (Pacific Standard Time)
Fabricoz USA LLC, based in Seattle, is an online Indian clothing store for women. Our operations and customer services are based in Seattle offices. We also maintain offices and fulfillment centers in USA, India and Australia. Stitching and shipping of fabric and outfits is done from Delhi while some unstitched and Jewelry items are shipped from Australia & US.
Fabricoz USA offers the following product categories for women.
  • Salwar Kameez
  • Saree
  • Lehenga Choli
  • Anarkali/Gowns
  • Indian Dresses
  • Pakistani Dresses
  • Kurti
  • Wedding Outfits
  • Jewelry
The above categories also include products for party wear, wedding wear, casual wear, and festive wear.
You can follow us on Instagram, like our Facebook page, and signup to receive our newsletter to stay up-to-date about offers, new collections, or simply to discover more.

Stitching

With Standard Stitching the item is stitched as per the standard size selected by customer.
All standard sizes are shown in the Size Chart.
With Custom Stitching the item is stitched as per the measurement given by customer. Custom stitching needs more measurements for better fitting.
When Body Measurement is provided, we add some loosening on bust, waist and hip etc for fitting. When Garment Measurement is provided, no loosening is added and the garment is stitched as it is.
You can write your comments and customization request while adding an item to the cart. We custom stitch every item so most requests can be accommodated. Most common requests are:
  • Add or removing sleeves
  • Add inner/lining on see-through sleeve or kameez
  • Choose between Pant, Salwar, and Churidaar etc.
  • Longer blouse etc.
  • Hide skin.

Quality

All our products are 100% genuine and original only. We do not sell any kind of replica or copies. The model photos on the product pages are sourced directly from the manufacturers and designers.
Stitching is done by our highly experienced and professional tailors. We always ensure that the dresses are stitched as close as possible to the model photos shown and as per customisation requested by the customers. But there may be stitching variation in some cases based on fabric design and embroidery work. We might also have to adjust the lengths or add matching fabric in some cases based on your size, if required.
All our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces. Some of the model photos show accessories, tassels, pearls, hangings which are not always part of the products but we try to source them separately to match with model photos as much as possible.

Orders

It is not mandatory to order online. You can order manually too by contacting us directly via chat To order online use Fabricoz USA LLC website or Fabricoz USA LLC Apps at Apple App Store and Google App Store.
Also, some of our products can be found at Amazon, Amazon Appstore and Etsy
For domestic return to our Seattle offices, please check return policy page.
There are several ways to pay for your order at Fabricoz USA LLC.
  • Credit and Debit Cards
  • PayPal
  • Zelle
  • Apple Pay
  • Google Pay

Shipping & Delivery



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